Refund policy

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return:
The item must be unused, unworn and unwashed, and must be returned in its original condition.
All original tags and packaging must be intact.
The item must not show any signs of wear, washing, stains, fragrance, damage, alteration or misuse.
For damaged, defective, torn, incorrect, or missing item claims, a clear and continuous unboxing video is required. The video must show the unopened package, the complete opening of the package, and the condition of the item received without any cuts or edits. After submitting a return request, please send the unboxing video to us along with your order number for verification. Claims of this nature may not be accepted without a valid unboxing video. If the claim is approved, Elara Label will cover the return shipping charges.
Items that do not meet the above eligibility requirements may not be accepted for return.

Return Shipping Charges :
If you are returning an item because of a change of mind, fit/size preference, colour/design preference, or any other reason where the correct product was delivered without a defect, the customer is responsible for arranging and paying for the return shipping.
If you receive an item that is torn, damaged, defective, or incorrect due to an error on our part, Elara Label will cover the return shipping cost, subject to verification of the issue and the required unboxing video.

Refunds:
Once your returned item is received, it will be inspected by our team. If the return is approved, the refund will be processed to your original payment method.
Refunds will generally be credited within 5–7 business days after the returned item has been successfully received and approved. The exact time taken for the amount to appear in your account may vary depending on your bank or payment provider.
If the returned item does not meet our return eligibility requirements, we reserve the right to reject the return or refund.

Cancellations:
Orders may be cancelled only before they have been fulfilled/shipped. Once an order has been fulfilled or dispatched, it cannot be cancelled. After delivery, an eligible return may be requested in accordance with the return policy above.
For any return, refund, damaged-product or cancellation queries, please contact Elara Label through the contact details provided on our website.